Product Description

Course Outline:

Conflicts abound in our everyday life. Most conflict arises from disagreements between how we should behave/act or even think and feel. Conflict is a natural part of life, and without it, we would not challenge each other to do or be better, instead we would merely passively accept what is dished out to us, like robots! More often than not, it’s not the conflict that is the problem, but how we choose to deal with it that brings us negative results and depleted relationships.

Most of us have been conditioned to view conflict as an unpleasant thing. However, conflict is the manifestation of how people think and behave according to their different personal and social histories. It also occurs in response to frustration, and some would say as an expression of aggressive and competitive instincts. Inner conflicts reflect our difficulties in coming to terms with life’s challenges or in accepting ourselves as we truly are (this does not mean that we must put up with how we are!)

The most valuable aspect of conflict is the energy that it generates. Conflict management is not an attempt to suppress this energy, but to use it constructively. Conflict caused by differing viewpoints may lead to harsh and painful situations, or it can be transformed into creative and productive dialogue. Conflict will become easier to manage if we see it as inevitable but not necessarily destructive, and as a problem to be solved rather than a battle to be won.

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The Course Covers the Below Topics:

Conflict Management and Anger





Balance of Power

Discussion and Group Work

Crisis Analysis and Responses

Learning Outcome:

Describe the nature of human conflict and ways to manage it.

Explain the importance of listening when dealing with conflict situations and appreciate different listening techniques.

Define negotiation and discuss the process of negotiation

Define mediation and discuss the process of mediation

Define facilitation and discuss the process of facilitation

Discuss problems that may arise through negotiation, in particular, balance of power and its connotations

Explain the importance of working in groups as a means of learning how to deal with group conflicts

Explain ways of understanding and dealing with different types of crises.

Career Options:

Successful completion of this course will complement the below careers:

  • Human Resource Managers
  • Supervisors and Business owners
  • Counsellors and Welfare Workers
  • Teachers or anyone who has to manage conflict

Course Duration:

100 hours of Study

Tutor Support and Assessments

The difference between a good online course and a bad online course is in the quality of tutor support. Our tutors are always available to one-on-one support you via email or a phone call if necessary. We have a policy to get back to the student’s questions in 24-48 hours and assessments are marked within 3-4 days. Students never feel they are on their own and waiting forever. We are proud of the high-quality tutor support we provide from our highly qualified tutors.

Our assessments are designed is such a way that the student feels confident to move forward in the course as they complete each assessment. The feedback from the tutor not only reaffirms the student’s learning process but also gives an opportunity to the student to interact with the tutor regularly. Students are never penalised when their assignment work needs to be improved, rather they are given constructive feedback and requested to resubmit the section where they need improvement. Students do their assignment work at their own pace within the course duration and are not restricted by any deadlines which is the beauty of self-paced learning. The assessments will make the certificate achieved more credible and valuable to the student.

This course has approximately 8-10 assignments and 1 exam to complete the course successfully. You can opt out of the exam and receive a Certificate of Participation.

Pathways and Credits:

This course will receive credits towards some of our higher qualifications.

Payment Options:

We have upfront, monthly and weekly payment options for as little as $50 a week. You can enrol with the “Enrol Now” Button for upfront and monthly payment options. For weekly payment option CLICK HERE TO ENROL. You could also enrol with the below direct debit link if you want to enrol with Direct Debit or Phone or Filling in the application form. Please email us using the ‘Enquire now’ button or call us on 07 5689 1500 if you require any assistance. For credit card enrolments use the ‘Enrol Now’ button, for direct debit use the links below.

Unsure? Have questions? Speak to our friendly Course Counsellor! Call us on 07 5689 1500 or email us with the Enquire Now link. We are here to help!

To enrol via direct debit for the Monthly plan CLICK HERE– Please ensure that you mention the course name in the reference field.

To enrol via direct debit for the Weekly plan CLICK HERE– Please ensure that you mention the course name in the reference field.